HouseLens Privacy Policy
Effective October 1, 2015
HouseLens, Inc. provides visual marketing services for real estate. Products include, but are not limited to, videos, 3D models, floor plans, and photography. It is our policy to respect users’ personally identifiable information (PII) that is collected while providing our services. This policy is intended to help you understand our privacy practices in collecting, using, and disclosing information related to your use of our services. By using our services, you agree to the terms of this Privacy Policy.
THE INFORMATION WE MAY COLLECT
When you become a HouseLens customer, we may collect PII that you provide, such as name, photo, company name, phone number, address, e-mail address, password, and website information. When you pay for our services, a third party may collect PII in the form of credit card information, which that third party processes for us. That third party is prohibited from using any of your billing information except as needed to process credit card payments on our behalf.
HOW WE USE THE INFORMATION
We use the information we collect to respond to your inquiries, fulfill your requests, and to send you administrative information, such as updates to policies or products and services. The information we collect may also be used to personalize your experience and to offer you products, programs, features or services that may be of interest. Information we collect might be combined with outside records and shared with third parties to enhance our ability to market specific products or services that may interest you. We may also use the information we collect from and about you for our business purposes, such as data analysis, audits, and improving our marketing and services.
HOW WE DISCLOSE THE INFORMATION
We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance; customer relationship management; database storage, management, and analysis; and direct marketing campaigns. We may also use third-party vendors to assist in evaluating customer experiences and improving our products and services. We share your PII with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
We will not sell, share, trade or rent your PII to third parties for their promotional purposes without your explicit consent.
We may use and disclose the information we collect from and about you as we believe to be necessary or appropriate: (1) under applicable law, including laws outside your country of residence; (2) to comply with legal process; (3) to respond to requests from public and government authorities, including those outside your country of residence; (4) to enforce our Terms of Service (5) to protect our operations or those of any of our affiliates; (6) to protect our rights, privacy, safety, or property and/or that of our affiliates, you, or others; and (7) to allow us to pursue available remedies or limit the damages that we may sustain.
Please note that if House Lens, Inc., or any of its affiliates, subsidiaries, or lines of business is sold or otherwise disposed of, including through merger, consolidation, or sale of assets, or in the unlikely event that HouseLens, Inc., goes out of business or enters bankruptcy, the relevant customer database, including PII, may be disposed of, transferred, or otherwise disclosed as part of that transaction, and you acknowledge that the acquirer of any of the aforementioned entities or products may continue to use your information as set forth in this Privacy Policy.
SECURITY
Security of customer information is very important to us. We have established appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect from you in order to prevent unauthorized access, maintain data accuracy, and ensure the correct use of customer information. It is not possible to guarantee that all data transmitted over the Internet or a wireless network is 100% secure.
IMPORTANT NOTICE TO NON-U.S. RESIDENTS
Our services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our services and/or providing us with any information, you irrevocably consent to this transfer.
OUR POLICY TOWARD CHILDREN
Protecting the privacy of children is especially important to us. For that reason, we never collect information from those we actually know to be under 13, nor do we allow registration of users under the age of 13.
CROSS-BORDER TRANSFER
Your information and data may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, including the United States, which may have different data protection rules than in your jurisdiction.
CORRECTION OF PERSONALLY IDENTIFIABLE INFORMATION
So that we may best serve you, you are responsible for ensuring that all PII you provide to us is kept current.
RETENTION PERIOD
We will retain your PII for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
PRIVACY COMPLAINTS AND QUERIES
If you have questions or concerns about the PII we collect, you may contact us at customerservice@houselens.com.
CHANGES TO THIS PRIVACY POLICY
We may modify this Privacy Policy from time to time. The most current privacy policy can be viewed at https://houselens.com/privacy. Your continued use of our services constitutes your agreement to be bound by the modified Privacy Policy. If you do not agree to the modified Privacy Policy, your only remedy is to discontinue using our services. For questions regarding this Privacy Policy, please contact customerservice@houselens.com.